Frequently Asked Questions (FAQ)

Any Questions?

What is Kipu EMR?

Kipu is the Electronic Medical Record (EMR) software most widely used by addiction treatment centers. Simply put, it’s the Gold Standard EMR. Easy. Powerful. Fast!

Can Kipu EMR be implemented in under 30 days?

YES! Kipu’s agile implementation allows us to implement Kipu EMR software to suit your needs within 30 days – or less! Naturally, we need your team to be as involved and engaged as possible in order to quickly adapt Kipu to YOUR needs and requirements. Kipu is designed to work your way!

How do I manage Kipu EMR forms?

To manage the Kipu EMR forms, you’ll either need “Super Admin” access or “Manage Templates” access. Click here to learn more about Creating Kipu EMR Forms and Kipu’s Forms Library.

Where does the name “Kipu” come from?

The word Kipu actually comes from the ancient word “QUIPU” used by the native South American Andes quiche language. The word “Quipu” means “talking knots.”

How much does Kipu EMR software cost?

It depends – Kipu EMR is a customized solution designed for YOUR treatment center to work YOUR way. To get the most accurate pricing, please contact one of our expert Kipu Consultants at 561.349.5901 or click here to request a Kipu EMR demo.

Does Kipu EMR offer training?

Yes. As part of the setup process, Kipu provides on-site training for your entire team. Our goal is to ensure your team can use Kipu EMR software to its full potential. Furthermore, Kipu offers continuous training via onsite training at various seminars, as well as online webinars. Click here to see our upcoming Training Calendar.

What levels of addiction treatment care does Kipu EMR handle?

Kipu EMR handles all levels of care including Detox, Residential, PHP, OP, and IOP. Kipu was built inside the treatment center community FOR the treatment center community. Click here to learn more about our Levels of Care.

Does Kipu EMR software accommodate e-prescriptions?

YES! Kipu has built-in e-prescription services to transmit prescriptions to pharmacies electronically and securely. Click here to learn more about our e-prescription services.

How do I sign in to Kipu EMR?

Every customer gets a unique, secure and custom URL. If you need your sign in path, please contact your center’s Kipu Super Admin for assistance. You can also contact our support team at 561.349.5911.

How do I create a medication order for a patient?

First, only those with the user roles: Nurse, Doctor, or Super Admin can create doctor’s orders. If you have one of these roles, then go to the Doctor’s Orders tab within a patient’s chart, and click “add manual order.” Fill in the required fields. If you are a Nurse or Super Admin, be sure to select the ordering physician’s name at the bottom, and click Submit.

How do I create a recurring appointment in the Calendar?

Once you are inside your Calendar, click on any date to create an appointment. Once you have edited the details at the top, click on the “Recurring rule” drop-down. If none of the options work, click on Custom Schedule to create your own recurring rule and click OK.

How do I view my past group sessions?

Click on Schedules at the top and then on Past Group Sessions. This tab will display all group sessions that have ever been input, with columns headers which will allow you to sort.

How do I create a report?

Click on the Reports at the top, and then click on “New Report” (top right). It will first ask which type of report you would like to create. Once you’ve made your selection, the next page will ask you to fill in the required fields describing your report. The most important field is the “Templates” drop-down, as this will dictate the behavior of the report. Depending on the type of the report you have chosen, you may be able to select additional check boxes to add to your report in the area below.

Once you’ve checked off what you would like to see, click Update. Any report that is generated can also be exported via Excel or CSV file.

What is the difference between roles and functions?

Roles give permission for tasks within the system. For example: A Nurse can create a Doctor’s order. A Therapist can edit and close a treatment plan that is “in use.”

Functions will serve as the permission for signing evaluations. For example: Admin function can sign any evaluation that has “Admin” checked off as a staff signature in Templates/Evaluations.

How do I add a Review signature on forms?

Click on Templates/Evaluations. Search for your form (tip: use CTRL + F or COMMAND + F to search the entire page). Once you have found the form, click on the pencil. In the section under “Required Signatures” you will see the option to check off Patient, Staff, and Review signatures. Simply check off the users you would like to sign the form, and click Update.

How do I add a review signature on group sessions?

Designate anyone to review sign a group session by going into their user profile, and checking off “Review Group Session.” You can make other users require a group session review signature as well by going into their profiles and checking off “Requires Group Session Review.”

How do I add the Golden Thread tag to a form?

Go to Templates/Evaluations and search for your form. Once inside the form, add item and choose “golden_thread_tag” as the field type. Click Update at the bottom of the form.

How do I close a treatment plan?

First, only those with the user role of Therapist or “edit treatment plans” can close a treatment plan. If you have one of these roles, just go to the treatment plan, click on it, and you will see the “Close Treatment Plan” button at the bottom, where the Sign and Submit buttons usually are.

I have an Error 500 when I try to log in. Why is this happening? (Conflicting User Roles)

Have another Super Admin go into your user profile, and check your user roles. A conflicting user role can create an error 500.

I added a new Diagnosis Code; why is it not at the top of the Chart?

The Diagnosis Code field speaks directly to the Evaluation Date field. If the form is missing an evaluation date on the back-end (Templates/Evaluations), then the diagnosis code will not capture it and display it at the top of the chart.

Why don’t I see a form to add, but my colleague sees it under their username?

The function in your user profile must match the functions assigned on the form. If the form has Primary Therapist as a staff signature, and your profile has Admin as your function, then you will not be able to add the form because you are not a signer on the form.

How do I complete a group session if the date has already passed?

When you’re on the Group Session page, there is a button near the top labeled, “Change Date.” Selecting a different date will bring that day’s group session page up, so you can click and complete your group session as normal.