Kipu Messenger

HIPAA-Compliant Messaging and Telehealth Smartphone App

The Safe, Secure Way To Communicate With Patients or Between Staff.

From Kipu (live), you can now send assessments, consents, evaluations, questionnaires, surveys and forms to clients or potential clients to fill out and return as LIVE DATA in Kipu. A secure telehealth platform that allows you to communicate with patients and between staff, including one-on-one therapy sessions.

Pre-Admission Forms, VOB, Photos and More.

Send potential patients insurance coverage/VOB information request forms, to be initially filled out by clients, referrers, guardians, guarantors. Securely send a protected and encrypted photo of the insurance card. Patients can even sign a release of information form for you to comply with some new insurance requirements. It’s returned to Kipu where you can order a VOBGetter® immediate electronic VOB or order/manage phone verifications.

Pre-Admission Forms, VOB, Photos and More.

From Kipu EMR (live), you can send assessments, consents, evaluations, questionnaires, surveys and forms to patients or potential patients to fill out and return as LIVE DATA. Use any form, with or without a signature requirement. Create weekly surveys, discharge surveys, quality control surveys, aftercare and outcomes surveys. Create your own outcomes and aftercare programs.

Secure Staff and/or Patient Communications.

Use Kipu Messenger for secure, HIPAA compliant communication; between staff, and direct to your patients. Create a care team for each patient in Kipu that flows to Kipu Messenger.

Use instead of texting or email (non-compliant) to communicate transportation details, new arrivals, discharges, assessment status, doctor meetings, etc. Your staff can securely communicate with your doctor about a new arrival, med order approval, etc. Receive patient requests for prescription renewals.

Patient/Guardian Signatures, Consents, Financial Forms, Data Collection, AfterCare and more.

From Kipu (live), send and get signatures on any form. This includes patients, guardians, guarantors, medical records releases, etc. This is an actual signature created with a stylus or fingertip. The actual form with signature is returned to Kipu as a live form, just as if the patient were there signing on an iPad or signature pad. Accreditation agencies prefer this to a PIN or electronic click created by DocuSign®. Eliminating the need for DocuSign will save many organizations as much as $5,000 a year.​

Send secure Texts, Documents and Video between staff, care teams, and patients.

Safe, Secure Video Telehealth

Engage in secure, encrypted, HIPAA compliant telehealth video between the provider and the provider care team and the patient. It can be done one-to-one or one-to-many. This will later allow group sessions, virtual meetings, support group meetings, etc.

This will allow Therapy Sessions, Virtual Meetings, Support meetings etc. as part of our AfterCare system. The possibilities for safe, HIPAA compliant video are endless and often billable.

It’s Illegal!

Did you know that every time you send an encrypted email with Protected Health Information (PHI) in it, you are violating HIPAA. And any time you text with a patient or about a patient including ANY PHI (Full Name, SS#, Address, DOB, Cell Phone #, Credit Info, etc.) are all Protected Health Information. It’s Illegal!

HIPAA-Compliance

One of the most important legal matters facing the health care industry as a whole is the protection of Personal Information and compliance with HIPAA (the Health Insurance Portability and Accountability Act).

The Addiction Treatment industry is not exempt from the HIPAA laws and must comply with these regulations. One of the best ways to ensure compliance is to invest in an Electronic Medical Records (EMR) platform that is HIPAA compliant.

Kipu was designed inside the Addiction Treatment community…FOR…the Addiction Treatment community. And since Day One, Kipu has always had the security parameters in place to ensure your records are protected and HIPAA compliant.

Of course, we have to add that your organization must also have policies and procedures in place to ensure the human element follows all the HIPAA regulations.

But it brings great peace of mind to the owners of Treatment Centers knowing that their records are SAFE and SECURE inside of Kipu’s fully HIPAA compliant environment.

It is illegal to email or text anything containing patient information Any email or text message containing PHI, is illegal, for example:

Between a patient and provider, doctor to doctor, nurse to doctor Biller to provider or vice versa Emailing a consent or any form from provider to parent/guardian for signature

Emailing an invoice for a deductible

Emailing a VOB or EOB, to or from a biller or office

Texting a picture of a patient, wound, or whatever, even between doctors

Text or email a prescription refill request, or prescription refill

Doctor emails a scanned PDF of a prescription to a pharmacy Doctor emails a patient file to another doctor for a consultation

All illegal under HIPAA. Kipu Messsenger solves this problem.

Did you know

…that every time you send an encrypted email with Protected Health Information (PHI) in it, you are violating HIPAA. And any time you text with a patient or about a patient including ANY PHI (Full Name, SS#, Address, DOB, Cell Phone #, Credit Info, etc.) are all Protected Health Information. It’s Illegal!

Depending on the circumstances, it doesn’t matter if you’re emailing a VOB or EOB to or from your Biller, or contacting a patient for a consent, guardianship form, or even taking a picture of an insurance card to send to your office or biller. It’s Illegal!

The fine? Up to $50,000 per violation. PER VIOLATION! It seems innocent enough: Say you intake a patient on Saturday and it’s a bare bones crew in the facility. The patient needs some meds so the LPN or PA on duty enters a request for a script and texts the doctor “Patient Joe Rodriquez just admitted to detox, can you please log in to the EMR and approve the order?” It’s Illegal!

Or how about emailing a VOB form to/from your Biller? It’s Illegal!

Doctor to Doctor, that’s ok, right, to email a file from one doctor to another for a consult? NO! It’s Illegal!

Doctor texts a PA: “I’ll be late from lunch, go ahead and see Joe Brown and give him the Vivitrol.” It’s Illegal!

Emailing a copy of an invoice to a parent/guardian for payment? It’s Illegal!

Emailing an EOB or billing statement to the patient so he or she can see what was paid and what remains open? It’s Illegal!

Emailing a prescription from a doctor’s office to a pharmacy? It’s Illegal!

Patient texts doctor: “Hi, it’s Joe Smith, my wound is growing, here’s a picture” Doctor replies, “Joe, that looks serious, I’ll meet you at the hospital ER.” It’s Illegal!

Texting a picture of a rash to/from patient or nurse to doctor with any PHI like the patient name in the text? It’s Illegal!

Depending on the circumstances, it doesn’t matter if you’re emailing a VOB or EOB to or from your Biller, or contacting a patient for a consent, guardianship form, or even taking a picture of an insurance card to send to your office or biller. It’s Illegal!

The Health Insurance Portability and Accountability Act (HIPAA) says that you cannot communicate any PHI (Protected Health Information) via any means or medium that is not encrypted. Standard email/texting is not encrypted. Kipu Messenger solves the problem.​ Here’s how Kipu Messenger solves the problem: Kipu Messenger is a secure, encrypted communications and messaging tool that meets the requirements of HIPAA, and is FIPS Certified. We’ve hardened and secured our messaging platform, with 6 years of development. Kipu Messenger works perfectly with Kipu so go ahead and download it for free at the Apple or Google store.