We're In The Cloud
Ten years ago, when most EMR’s were built, there was a server at the facility. Users outside the original facility, where the server resides, used VPN’s or something called a “Citrix Server.”
Chances are, those programs are written in old computer programming languages like “Cobol” or “C” and they are rigid beyond belief. One client told us they were charged $800 by their old EMR company to change a word in a screen.
What’s worse, those programs were built by “programmers” in a vacuum. They built the flow the way they saw it, not the way treatment centers operate. So training and use was difficult.
Enter Kipu. We were written just 5 years ago when The Cloud was just getting popular, and developed in something called Agile Development.
And, we’re written in a modern technology stack including Ruby on Rails and dot-Net. That means changes are fast and easy. Learning to use Kipu is fast and easy, and implementing Kipu is also fast and easy. And since we’re truly in the cloud, we play well with others with fast, easy API’s to other programs like SalesForce, plus the full suite of Labs, and others found at Kipu Marketplace.
We just read that the biggest EMR Company in the world launched their first agile implementation in 2014 and cut their implementation time from about two and a half years to about 16 months. That’s pretty amazing for a Big City Hospital and a thirty-something year old EMR vendor.
But we’re KIPU and we’re different. First, let’s define “Agile”; it’s a relatively new buzzword you’ve probably heard or read about.
Not Agile: Not long ago, not far away, like when all our real competitors started; programmers wrote code. Then, when the program was ready, customers were trained to use the software as the programmers intended, NOT as the customer works. This causes long training and implementation time because their software isn’t intuitive – NOT easy to use, by far. The way you work doesn’t matter – you’ll learn to work the way their software works and that’s frustrating and time consuming. That’s what you can expect with our competitors. It’s the result of old software that was never intended to be in the cloud. And their implementations are just as backwards. They come in for 10-24 months and create or implement a system that fits their software. Then they drag your staff in, kicking and screaming and force the new system down your staff’s throat. You’ve got six figures invested so the most you can do is insist “it’s for your own good, learn to use this thing and we’ll all be better off.” New staff has to go through the same time consuming and confusing learning curve and no-one lists that old EMR on their resume – forget hiring trained staff.
More often than you think, people give up and call Kipu.
Sometimes they’re 20 months and six figures into an implementation, and other times, after the system is in and they discover how backwards that other system is.* All this reminds us of those systems the airlines use – every time we’re in line at the airport talking to reservation agents. IT’S CRAZY, right?
Oh, and programs that were written before “The Cloud” intended to be put on local servers, so they need VPN or Citrix Server if you want to access them remotely. That’s a whole other problem. And forget access from a phone or tablet with those old clunkers.
So what’s Agile Already?
Like we said, we’re KIPU and we’re different. Kipu was built over a two year period in the cloud. Inside a CARF accredited detox facility, then in two different Joint Commission Accredited Residential Treatment facilities with PHP, IOP and OP as well. We worked directly with and for the actual users. That’s what Agile Development means. It seems straight forward enough but it’s a new and different way of thinking. Agile Development produces easy to use, intuitive software with no trade off in power, speed, or depth. And we built Kipu IN The Cloud in a modern programming language called Ruby on Rails, which is what Twitter was written in. That means we’re not only Fast, Powerful, and Easy to access in our Private Cloud without VPN or Citrix server, but also that modern programming languages are easy to revise and update.
Kipu was built using the same programming language that powers Twitter…Ruby on Rails
As Kipu was being built, users came in and sat with our developers – right there at the detox / treatment facilities, every few days. We built it side by side with users, so when it was finished, it was easy to use, fast and intuitive. In fact many users can sit down and use Kipu EMR without training, and it’s the most listed EMR for addiction treatment you’ll find on people’s resumes.
FUN FACT: After a year in detox (and that’s the longest anyone’s ever been in detox, LOL). We went to C.A.R.E Florida, a well-known residential treatment facility to build out many features for treatment. Our challenge there was that many staff and therapists were in their 60’s and 70’s and not so keen on going from paper to computers. The obvious goal was to build, again, in an agile environment, a system that older, wiser therapists would be delighted to use. We’re happy to report that we succeeded. Several even put off retirement because of the rejuvenated feeling and fun they got using Kipu EMR.
To this day, Kipu’s developers constantly visit clients to learn how they work. Then, and only then do they code to develop updates and features. So…”Agile” kind of means “we built it with you and we work your way – You don’t have to adapt and work our way”.
So…”Agile” kind of means “we built it with you and we work your way – You don’t have to adapt and work our way”.
In fact, we’ve been out at demos and people say “that’s so perfect, we feel like you’ve been spying on us to see how we work…because Kipu EMR is spot on for what we do.” We just love seeing smiles like that when we show our system to people.
Our implementation works the same way. We’re there with your staff adapting our system to the way you work, not vice versa. We’re constantly working with your staff to get buy-off and involvement along the way – So when we’re ready to train, your staff has already seen it and they’re excited to get started on the new system.
And that’s why we uniquely offer a 30 day guaranteed implementation and a money back guarantee as part of our 5-Way Guarantee.
*If you’re one of those, call us. We have a cash for clunkers trade in program that has paid out millions in trade in money.